For information about signing in using the Microsoft Authenticator app see the. I've tried this so many times, but it's an endless loop. com). . Hi, I have a tenant with MFA setup on all accounts and most people have used the Microsoft Authenticator app. . . My cell phone is a Motorola Edge 30 Pro with Android 13. Download and install the Microsoft Authenticator app on your mobile device. However, backup codes are the least secure option for two-factor. They have been login to office. . When the app is installed, press Open to launch it from the Google Play Store. Select the pencil icon next to the item you want to edit. . For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Cloud Application Security. Apr 9, 2023, 7:43 PM. You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. At the top of the window, then choose one of the following options for the user: Reset Password resets the user's. microsoft. . For disable multi-factor authentication here is reference article. Common questions about the Microsoft Authenticator app - Microsoft Support. I am the tech support guy for a small business of about 10 employees. According to your description, you cannot sign into the Authenticator app because it asks to retrieve the code from the app itself. so I reinstalled the authenticator but I cannot get the "sign-in. Answer the verification phone call, sent to the phone number you entered, and follow the instructions. . I used Samsung smart shift app to move all my apps to my new device, Microsoft Authenticator failed to work on the new device. The website believes I have already set up the 2-Step Verification, but the app says it hasn't been set up yet and is asking for a QR Code the school login isn't giving me. Authenticator code not accepted. Microsoft Q&A Microsoft Authenticator 4,044 questions. Sep 14, 2022, 8:40 PM. 185 Shares. I use an institutional account from university and now I can’t activate or even log in to 365 because it ask for the code from the app. . Users can still verify themselves using a mobile phone or office phone as secondary form of. Next screen is "Approve sign in request". This will delete the account from the Authenticator app. Click on the name of your Microsoft account on that home page then you will see a couple of options including a one time pass code, change password and update security info. . Please help, I am receiving invitation to work. I recently got a new phone. The code is shown next to the service's credential. I enter that. . . This article applies to iOS devices running version 5. 1. If you have already registered, you'll be prompted for two-factor verification. I'm trying to add my account used to benefit from my action-pack subscription into the Authenticator app in order to use my benefits, among other. Click next until a QR code is shown. Step 2: Tap on. . On the Add a method page, select Authenticator app from the list, and then select Add. In the Authenticator App, Scan the QR Code. The prompts came in sometimes during late night (bed time) and weekends while we are not. . I have all notifications on for the authenticator app. 7. Learn more and get it here. In your device, please go to the main menu on the Authenticator app, go to Settings > Time Correction for codes, and select Sync now. 6) not sure how. Rafael da Rocha 4,961. Hi dIpEsH gAuTaM_383, Good day! Thank you for posting to Microsoft Community. The problem began when I replaced my old android phone with a new one and since then could not login to my account. Step 3: Set up Microsoft Authenticator with your Microsoft account. . Tried it on a Windows Server VM to see if the login was saved from a previous session. Don't allow: If you select this option, you'll be blocked from accessing the resource. Currently, it is asking for a code from the app in order to log into the app, however, you cannot get a code from the app, unless you're already logged into the app. I’m trying to log into the Teams app on my mac, but I get caught in an endless loop. Multifactor Authentication stops accepting Google and Microsoft Authenticator code. I used Samsung smart shift app to move all my apps to my new device, Microsoft Authenticator failed to work on the new device. DeceLopez. Removing autofill data doesn't affect two-step verification. I used two different phones. .